| 1. Who is the seller? |
| VIC Ltd. is seller, payee and sender of all products. |
|
|
 |
| 2. Why Euro1Supply.Com? |
1. We buy directly from manufacturer and can offer best price.
2. We give quantity discount.
3. We offer free pickup in Finland and France.
4. 24/7 customer support in english, finnish, french, swedish. |
|
|
|
| 3. Why your prices are so low? |
| We buy directly from manufacturers in Hong Kong, Taiwan and China. |
|
|
|
| 4. Can I buy directly from pickup point? |
|
|
|
| 5. Who are your customers? |
Our customers are privates, small/middle size companies, repair shops, retailors from more than 111 countries/territories.
 |
|
|
|
| 6. Do you have warehouse in Finland or France? |
|
|
|
| 7. Order status |
| Pending: Awaiting for payment or payment not confirmed.
Processing: Payment received, prepairing order.
Delivered: Order processing complete and order was sent or delivered to the buyer.
Cancelled: Unpaid. |
|
|
|
| 8. I've paid for my order 1-2 / 7-15 / 20-25 work.days ago and still don't have my order, is there any reason to worry? |
| There is no reason to worry. Delivery time is estimated and there are different holidays in Finland, Hong Kong and Europe and they may cause delays. Contact our customer support. |
|
|
|
| 9. I want to call you, where can I find your number? |
| Unfortunately, at this moment we don't offer customer support by phone but our email support is working very fast and we answer all questions. |
|
|
|
| 10. Do you offer COD(Cash on Delivery)? |
|
|
|
| 11. Does it possible to get order faster than estimated delivery time? |
| Sometimes they arrive faster than it was estimated. Do it at your own risk. |
|
|
|
| 12. I want to buy from you evening/wedding dress |
When should I order my wedding/evening dress? - We advise 2 months in advance, because estimated delivery is about 25 work. days.
Can I return custom tailored/standard dress? - Unfortunately no. All dresses are manufactured specially for you. ATTENTION: even standard size wedding dresses are manufactured specially for you.
What if I receive wrong size dress? - If you provide correct sizes, probably this will never happen. However, we will check the dress and if sizes are different from what you ordered - WE WILL RETURN YOUR MONEY IN FULL! Otherwise we are not responsible if you provide wrong sizes.
|
|
|
|
| 13. Why should I trust you? |
We are in internet commerce for 6 years(from 2005)
We are PayPal Europe(Luxembourg) S.à r.l. & Cie, S.C.A - "Verified Merchant"
We are Moneybookers(UK) - "Trusted Partner"
We are GoDaddy(USA) - "Certified"
We are Starfield Technologies(USA) - "Verified"
We offer pickup point service in France and Finland(* temporary pickup points are closed)
24/7 Customer Support(english, french, swedish, finnish)
|
|
|
|
| 14. How to place order? |
|
|
|
| 15. I haven't received order confirmation and payment instructions, why? |
| If you are registered on our website with a hotmail or any other free email service and are not receiving order confirmation or order status change emails - please check your spam or junk folder immediately. Order confirmations are sent automatically as soon as you place your order. |
|
|
|
| 16. I ordered with Groupon/Groupolitan discount code and still didn't get my order, although estimated delivery according to the product description is 7-15 working days |
Estimated delivery mentioned in item description is for normal priced product.
If you are using gift voucher estimated delivery is always according to the voucher and usually it's mentioned 3-6 weeks in your voucher or in the deal description. |
|
|
|
