| 1. Who is the seller? |
| VIC Ltd. is seller, payee and sender of all products. |
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| 2. Why Euro1Supply.Com? |
1. We buy directly from manufacturer and can offer best price.
2. We give quantity discount.
3. We offer free pickup in Finland and France.
4. 24/7 customer support in english, finnish, french, swedish. |
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| 3. Why your prices are so low? |
| We buy directly from manufacturers in Hong Kong, Taiwan and China. |
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| 4. Can I buy directly from pickup point? |
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| 5. Who are your customers? |
Our customers are privates, small/middle size companies, repair shops, retailors from more than 111 countries/territories.
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| 6. Do you have warehouse in Finland or France? |
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| 7. Order status |
| Pending: Awaiting for payment or payment not confirmed.
Processing: Payment received, prepairing order.
Delivered: Order processing complete and order was sent or delivered to the buyer.
Cancelled: Unpaid. |
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| 8. I've paid for my order 1-2 / 7-15 / 20-25 work.days ago and still don't have my order, is there any reason to worry? |
| There is no reason to worry. Delivery time is estimated and there are different holidays in Finland, Hong Kong and Europe and they may cause delays. Contact our customer support info @ euro1supply.com |
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| 9. I want to call you, where can I find your number? |
| Unfortunately, at this moment we don't offer customer support by phone but our email support is working very fast and we answer all questions. |
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| 10. Do you offer COD(Cash on Delivery)? |
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| 11. Does it possible to get order faster than estimated delivery time? |
| Sometimes they arrive faster than it was estimated. Do it at your own risk. |
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| 12. I want to buy from you evening/wedding dress |
When should I order my wedding/evening dress? - We advise 2 months in advance, because estimated delivery is about 25 work. days.
Can I return custom tailored/standard dress? - Unfortunately no. All dresses are manufactured specially for you. ATTENTION: even standard size wedding dresses are manufactured specially for you.
What if I receive wrong size dress? - If you provide correct sizes, probably this will never happen. However, we will check the dress and if sizes are different from what you ordered - WE WILL RETURN YOUR MONEY IN FULL! Otherwise we are not responsible if you provide wrong sizes.
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| 13. Why should I trust you? |
We are in internet commerce for 5 years
We are PayPal Europe(Luxembourg) S.à r.l. & Cie, S.C.A - "Verified Merchant"
We are Moneybookers(UK) - "Trusted Partner"
We are GoDaddy(USA) - "Certified"
We are Starfield Technologies(USA) - "Verified"
We offer pickup point service in France and Finland
24/7 Customer Support(english, french, swedish, finnish)
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